邮箱：[email protected]

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地址：法兰克福

岗位描述：

1. Project delivery responsibilities

Take over the project from sales and pre-sale team and perform handover session to internally kick-off project

Site survey of the data center and export the site survey report on time

Lead the planning and implementation of a project onsite, including installation, racking, cabling, configuration, commission, etc.

Manage both internal and external project resource allocation and ensure external partners performing their best

Ensure that the project deliverables are on time, within budget, and meet quality demand

Daily, weekly, monthly, and quarterly onsite reports on a project or customer level when it is required

2. Operation & maintenance service deliver responsibilities

Standby on-call by a 24*7 basis and provide first-level contact and incident resolution for customers and escalate major incidents as appropriate

Preparing SOP (standard operating procedure) of onsite support cases and seeking internal approval

Urgent onsite support when it is required within 4 hours for the highest SLA response

Troubleshooting, diagnosing, and resolving hardware, software, network, and system problems

Evaluate current configuration and processes and develop documentation and SOP’s

Case report upon closure of tickets along with weekly report, monthly report, quarterly report, or yearly report

Position may be required to perform duties outside their normal responsibilities as needed and when requested.

任职要求：

1. Diploma or above, preferably in computer or network;

2. Fluent in both English and German, Mandarin, or any other third language is preferred;

3. 1-5 years of working experience in IP or IT project delivery; this requirement can be relaxed to some extent for outstanding fresh graduates;

4. Familiar with H3C devices and experience in network design/technical implementation is preferred;

5. Basic network knowledge, such as TCP/IP protocol stacks, basic routing and switching knowledge;

6. Basic server knowledge and familiarity with Linux CLI;

7. Able to travel domestically and overseas;

8. Work efficiently under pressure and overtime work may be required.